Store Policies Contact and Business Hours TOP
Our goal at Fleur Lilly Boutique is to provide you with the highest quality of service. You can reach us by email at sales@fleurlilly.com; by telephone: (805) 358-4900. Our telephone boutique business hours are Monday through Friday 12:00-5:00pm. (PST) Telephone calls after business hours will be returned the next day. Please keep in mind that we are based in California so there may be a time zone difference from your state. If you need immediate assistance, please email sales@fleurlilly.com, team members check emails periodically throughout the day.
Returns/Exchanges TOP
We hope you will be happy with your purchase. If for some reason you’re not happy with your product upon receipt, we will gladly return or exchange your merchandise within 30 days of the purchase invoice date. We believe in hassle-free exchanges. Exception: Garments that have been worn and washed are not returnable. Returns will be given on new, unused merchandise with Fleur Lilly tags attached. A copy of the invoice should be included or return may take longer to process. Please email sales@fleurlilly.com or you can call us at (805) 358-4900 within 30 days of purchase for a full refund or exchange. You will be given a Return Authorization (RA) # to include with your return. Merchandise sent back without an RA # may take longer to process.
The return mailing address is: Fleur Lilly Boutique, 4882 McGrath St., #330, Ventura, CA 93003.
Delivery/Shipping Charges TOP
We are proud to utilize the services of the United States Postal Service and United Parcel Service for delivery. We try our best to process and ship our orders 48 hours after online purchase. Shipping is automatically calculated by our shopping cart utilizing the scales of the shipping carriers. A shipping confirmation and tracking number will be provided when shipping by UPS. No tracking is available through the United States Postal Service; however, a delivery confirmation receipt will be obtained.
We ship on Mondays, Wednesday and Fridays. Any orders received over the weekend will be shipped out on Monday.
Shipments can be expedited overnight upon request and will be billed accordingly upon your approval.
FREE SHIPPING FOR MERCHANSE TOTALLING OVER $250 (before taxes) IN THE UNITED STATES.
FLAT RATE SHIPPING OF $8.95 FOR DOMESTIC ORDERS UNDER $50.00.
FLAT RATE SHIPPING OF $11.95 FOR DOMESTIC $50.00-$249.00
ALL INTERNATIONAL ORDERS WILL BE CHARGED ADDITIONAL FEES ACCORDING TO THE USPS FEE SCHEDULE. YOU WILL RECEIVE AN EMAIL OF THE EXTRA SHIPPING FEES WITHIN 24 HOURS FOR DELIVERY OF YOUR PACKAGE TO ANOTHER COUNTRY.
Sizing TOP
We carry a wide range of apparel by different designers. If you are unsure of the size to order, please feel free to contact us at sales@fleurlilly.com or call (805) 358-4900 during normal business hours. One of our knowledgeable sales staff will be able to assist you. The Online Size Chart is a generic children’s size chart for the clothing industry.
Cancellations TOP
We aim to process all our orders within 24 hours after online purchase. Please notify us within 24 hours to cancel your order. We take great care with each and every order, no matter how big or small. Your purchase is important to us!
Forms of Payment TOP
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Special Orders TOP
Due to the fact that we purchase clothing from our designers a season ahead at apparel shows, we cannot guarantee that an item will be available months later when the season arrives. In the apparel industry, clothing styles and colors change with every season. Therefore, we do not take special orders.
Privacy Policy TOP
At Fleur Lilly we are committed to maintaining the trust and confidence of our customers and believe part of providing outstanding customer service is by respecting the rights of its customers. As part of this commitment to your privacy, Fleur Lilly:
1. Will not sell, rent, trade or share any information you share with us.
2. Will provide its customers with notice of their ability to opt out of the mailing list, if desired.
3. Will not contact you by telephone unless it is necessary to process your order.
Our site uses cookies exclusively for the purpose of keeping track of your shopping cart. We do not use cookies for other purposes. You can reject cookies and still use our site; however, it will disable the ability for the site to recognize your cart or your account.
Our main goal is to make your shopping experience a pleasurable one!
